The path to high productivity passes not through a static system but through face-to-face conversations at all levels. In the best companies, everyone holds everyone else accountable, regardless of level or position. People who routinely hold crucial conversations and hold them well are able to express controversial and even risky opinions in a way that gets heard.Their bosses, peers and direct reports listen without becoming defensive or angry. Twenty-five years of research with 20,000 people and hundreds of organizations has taught experts that individuals who are the most influential, who can get things done and at the same time build on relationships, are those who master their crucial conversations. Research has shown that strong relationships, careers, organizations and communities all draw from the same source of power the ability to talk openly about highstakes, emotional, controversial topics. The effects of conversations gone bad can be both devastating and far reaching. You’ll never have to worry about another conversation again, thanks to the most important set of skills you’ll ever master.Ī crucial conversation is a discussion between two or more people where stakes are high, opinions vary and emotions run strong. You’ll learn how to transform crucial conversations from frightening events into interactions that yield success and results. The skills it delivers offer new techniques for working together in ways that enable us to succeed. This summary describes how anyone can master the skills of crucial conversations at home, work and play. The authors address the No.1 reason managers and executives get derailed and offer helpful guidance on how to operate in a fast-paced, results-oriented environment.They provide readers with the tools to handle life’s most difficult and important conversations. With structure and wit, this best-selling book provides readers with a way to improve on the most fundamental element of organizational learning and growth honest, unencumbered dialogue between individuals. Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler, the founders of VitalSmarts, helps you think about what you really want to say. Relationships are the priority of life, and conversations help us care for our relationships with talking and listening.The quality of your life comes out of the quality of your dialogues and conversations. Thank you for respecting the hard work of this author. If you’re reading this book and did not purchase it, or it was not purchased for your use only, then please return to Smashwords, Inc and purchase your own copy. If you would like to share this book with another person, please purchase an additional copy for each reader. This ebook may not be re-sold or given away to other people. This ebook is licensed for your personal enjoyment only.
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